Helen:  07816-870527

Wesley: 07816-870525

       

Email: Click Here

Creationlogowebtrans

Contact Us

Showroom/Shop:

76 Cambridge Road, St Helens WA10 4HA

titlebar1

Company Policies

 

Cancellation of an Order with Creation Balloons

 

1. About this Cancellation Policy

 

The terms and conditions set out in this "Cancellation Policy" apply to all goods purchased from Creation Balloons in the UK, whether you buy through our website at www.creationballoons.co.uk, over the phone or otherwise. Together with the Terms of Sale this Returns Policy forms part of a legally binding contract between us and you which you accept whenever you buy goods from Creation Balloons.  All of the terms and conditions in the Terms of Sale will apply equally to this Returns Policy, including any defined terms. In the event of a conflict between the Terms of Sale and this Returns Policy, the Terms of Sale will apply.

 

2. Your right to CANCEL an Inflated Balloon order (Air or Gas filled)

 

2.1 Helium & Air filled foil and Latex balloons are a perishable and personalised product and therefore cannot be returned under the UK Distance Selling Regulations (2000). If a product that is delivered is either faulty or incorrect please contact us immediately. See Returns policy also.

 

2.2 Inflated Balloon Orders may be cancelled but the following cancellation charges will apply:

 

Over 14 Working Days before your event - Deposit would be the cancellation charge.

14 Working Days prior to your event – 30% of the total amount of Invoice/Order.

7 Working Days prior to your event – 50% of the total amount of the Invoice/Order.

Less than 7 days prior to your event – 100% of the total amount of the Invoice/Order.

 

2.2a All other services including Venue Dressing, Chocolate Fountains, Popcorn & Candy Floss, Photo Booths, LIGHT Up Letters, Candy Carts, Orders may be cancelled but the following cancellation charges will apply:

 

Over 14 Working Days before your event - Deposit would be the cancellation charge.

14 Working Days prior to your event – 30% of the total amount of Invoice/Order.

7 Working Days prior to your event – 50% of the total amount of the Invoice/Order.

Less than 7 days prior to your event – 100% of the total amount of the Invoice/Order.

 

If you wish to cancel an order call the Creation Balloons on 07816-870527 between the hours of 09.00 - 17.00 Monday to Friday. All cancellations must also be given in writing to the address below or via email to helen@creationballoons.co.uk

 

2.3 No refund will be given for orders cancelled within 7 working days of the intended delivery date. We will make every effort to stop such a delivery taking place, but offer no guarantee that this would be possible.

 

2.4 Creation Balloons will automatically cancel any orders with delivery addresses outside the UK (England, Scotland, Wales, Northern Ireland and the Channel Islands), such cancellations will be subject to a 15% administration fee.

 

3. Your right to cancel special ‘Made to Order’ Balloon packages (on site displays i.e. Weddings see separate Terms & Conditions).

 

3.1 Balloons and other goods that are ordered to your specification, for example made to order Event Balloons, cannot be cancelled or returned once the order is accepted. In this case, after we have sent you our Invoice you will have entered into a binding contract to buy the goods, and because the goods are being made to your specification you will not be able to cancel that contract. Once the goods have been delivered you can only return them if they were miss-described or are not of satisfactory quality or reasonably fit for the purpose and we cannot remedy the fault to your reasonable satisfaction.

 

4. Your right to cancel "None Balloon" goods

 

4.1 Where you place an order through Creation Balloons Online for none balloon stock products which are not made to your specification you can cancel your order at any time before the goods are delivered to you. Typical products include; Teddy Bears, Chocolates, Glass & Metal wear and uninflated balloons but exclude Air or Gas filled Balloons.

 

4.2 Following receipt of such goods, you can cancel your contract in respect of the goods up to 14 days from the day after the goods have been delivered by notifying us (as set out in section 5 below). This means that if you change your mind about the goods or for any other reason you decide you do not want to keep the goods; you can notify us of your decision to cancel the contract, and then return the goods to us for a refund (see section 6.1 below). If your order comprises more than one item you can cancel and return any of the items individually or in combination. Please note the buyer is responsible for the cost of returning any unwanted item (see section 5.10 below).

 

4.3 Nothing within this Cancellation Policy or the Terms of Sale affects your rights under law, and in particular you will always be entitled to return goods to us for a full refund if they were miss-described, or are not of satisfactory quality or reasonably fit for their purpose and we cannot remedy the fault to your reasonable satisfaction.

 

5. How to Cancel

 

5.1 If you wish to cancel an order please contact Creation Balloons by calling 07816-870527; please have your order acknowledgement email to hand and be ready to quote your order number and to specify which goods you want to return. Alternatively you may email us or provide written notice via the post; in both cases you must include your order number, and clearly specify which goods you wish to return.

 

Email address for cancellations: helen@creationballoons.co.uk .

 

Postal address: Creation Balloons, Unit 2 Parrs Corner, Marsh Lane, Bootle, Liverpool, L20 5BU. (Please obtain a certificate of postage – no additional fee).

 

5.2 You must not delay the return of goods and must send them back not later than 14 days after the day on which you informed us that you were cancelling your order. No refund will be made outside of this period.

 

5.3 Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

 

(a) we will not refund or exchange the product;

(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c )if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

 

5.4 Where you cancel your order after the goods have been delivered you agree to return the goods to us by following the procedure set out below.

 

5.5 By post Creation Balloons, Unit 2 Parrs Corner, Marsh Lane, Bootle, Liverpool, L20 5BU. (Please obtain a certificate of postage – no additional fee).. You are advised to use registered post where possible. Please include a copy of the original delivery receipt along with a note explaining the reason for the return.

 

5.6 If you would like to return the goods in person, you can take them to Creation Balloons, Unit 2 Parrs Corner, Marsh Lane, Bootle, Liverpool, L20 5BU. You will need to take all of the goods you are returning, together with a copy of your Order Acknowledgment email, delivery receipt and the payment card with which you paid for the goods. Please telephone 07816-870527 prior to your visit to ensure access to reception.

 

5.7 To arrange collection of the unwanted goods please contact Creation Balloons by visiting www.creationballoons.co.uk . Alternatively you can speak to an Creation Balloons Advisor on 07816-870527. Please have your order number and delivery receipt to hand. We will then arrange for your unwanted goods to be collected by a courier (Hermes or similar). A collection fee for the cost of returning the goods will apply.

 

5.8 You agree to return the goods in an unused and in full resalable condition and Event Balloons also ask that you return the packaging with the goods where possible.

 

5.9 If you decide to return goods to us after you have started to assemble them (where applicable) then you should disassemble them to the extent necessary to allow them to be properly returned. However, if disassembly is reasonably likely to cause damage to an item please leave it assembled and let us know by Contact Us at www.creationballoons.co.uk. Alternatively you can speak to Creation Balloons on 07816-870527.

 

5.10 The customer must pay the costs of returning the order.  When an order is returned to Creation Balloons, the customer bears the risk of the goods, and is held responsible for them until they are received by Creation Balloons.

 

6. Cancelled Order Refund

 

6.1 A refund for the cost of the goods, or a replacement will be issued to the customer once the goods have been received and checked by a member of staff to ensure that they have not been used. Particular scrutiny will be used in connection with this aspect of our returns policy. If there is a discrepancy over the returned goods, Creation Balloons must contact the customer within 7 days of receipt to resolve the matter.

 

6.2 We will refund monies due no later than the end of 14 days after the day on which we received the goods back. If you supply us with suitable evidence of having sent the goods back before we have received them, then we will reimburse you within 14 days from the day after the day on which you supplied us with that evidence.

 

footer1

Privacy Policy | Disclaimer | Site Map

All Rights Reserved. Copyright Creation Balloons 2011

Website design by ChilliPrint.com